Return Policy

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What happens if I'm not satisfied with my order?

Because we feel that we offer the highest quality products at the best prices, and we inspect and pack all of our orders with care, we think you'll be extremely satisfied with your purchases. However, there are times when items are damaged, defective, or incorrectly shipped. If this is the case for you, we'll gladly replace them.

  • Any defective, incorrect or damaged item may be returned within 30 days of receipt via the U.S. Postal Service. We will gladly ship a replacement and reimburse you for your return postage.
  • Any item you are not satisfied with (not as expected, arrived too late, wrong size, etc.), if returned within 30 days of receipt and received in salable condition, will be issued an exchange or refund of merchandise cost only.
  • Videos, CDs, cassettes, DVDs or other media may only be returned for refunds if unopened. If opened, they may be returned only for replacement with the same item.

  • Ship Your Return Prepaid To:

    (Please ship via the U.S. Postal Service; use Media Mail, if qualified.)

    Excellence Christian Church
    Attention: Online Store Returns
    PO Box 1137
    Bowie, Maryland 20718-1137

When returning items, please fill out the form on the back of the invoice and enclose it with your return. If you no longer have your invoice, you can download a printable return form. Returns may be sent to our post office box via the U.S. Postal Service. We recommend insuring your return. Because this is a post office box, please do not send your package by UPS or Federal Express. Please allow 1-3 weeks for the return to be received and processed. If you are expecting a return shipment, please allow 2-4 weeks for the new package to arrive. If you need further assistance with a return, please e-mail our Customer Service Department or call us toll free at 800.977.ECC1 during regular business hours.

How long will it take to get an order replaced?

If you return an item to ECC, please allow 1-3 weeks for your return to be received and processed. If you are expecting a return shipment, please allow 2-4 weeks for the new package to arrive at your address. For more information, please feel free to e-mail our Customer Service Department or call us toll free at 800.977.ECC1 during regular business hours.